Streamlining Source-to-Pay Operations with ServiceNow for Global Manufacturing & E-Commerce Major

Customer Profile

Proviniti, a leading IT services company, partnered with a global manufacturing & e-commerce. With operations spanning multiple countries, the client faced challenges in managing their source-to-pay (S2P) and accounts payable (AP) processes efficiently. They sought Proviniti’s expertise to streamline these operations and enhance their procurement and financial management capabilities.

Business Challenge

The manufacturing corporation grappled with disparate systems and manual processes for managing procurement, invoicing, and vendor payments. This led to inefficiencies, delays in processing invoices, maverick spending, and difficulty in tracking expenses. Moreover, the lack of visibility into spend data hampered the company’s ability to make informed financial decisions and negotiate favourable terms with suppliers.

Scope of Services

Proviniti’s engagement aimed to transform the client’s S2P and APO processes using the ServiceNow platform. The scope of services included:

• Assessing the existing S2P and APO processes to identify pain points and opportunities for improvement
• Designing and implementing automated workflows for procurement requests, purchase orders, invoice approvals, and vendor management
• Integrating ServiceNow with the client’s ERP system to synchronize financial data and ensure data accuracy
• Developing customized dashboards and reports to provide real-time insights into spend analytics, vendor performance, and compliance metrics
• Conducting user training sessions to ensure seamless adoption of the new processes and tools

Solution Highlight

Proviniti adopted a structured approach to address the client’s challenges:

• Process Analysis: Proviniti conducted a thorough analysis of the client’s S2P and APO processes, mapping out current workflows and identifying bottlenecks and inefficiencies
• Workflow Automation: Leveraging the capabilities of the ServiceNow platform, Proviniti automated key processes such as purchase requisitions, approvals, invoice processing, and payment reconciliation. This reduced manual intervention, minimized errors, and accelerated cycle times
• Integration with ERP: Proviniti integrated ServiceNow with the client s ERP system, enabling seamless data exchange between procurement, finance, and accounting functions. This ensured data consistency and eliminated silos between disparate systems
• User Training and Change Management: Proviniti conducted comprehensive training sessions for end-users to familiarize them with the new processes and tools. Additionally, change management strategies were implemented to drive user adoption and mitigate resistance to change

Customer Benefits

• Improved Efficiency: Automated workflows reduced processing times for procurement and invoice management, leading to faster cycle times and improved productivity
• Cost Savings: Streamlining processes and eliminating maverick spending resulted in cost savings for the client. Negotiating better terms with suppliers based on spend analytics further contributed to cost reduction
• Enhanced Visibility: Real-time dashboards and reports provided stakeholders with visibility into spend data, vendor performance, and compliance metrics, enabling informed decision-making
• Compliance and Control: Standardized processes and audit trails ensured compliance with regulatory requirements and internal controls, mitigating risks associated with non-compliance
• Scalability and Agility: The scalable architecture of the ServiceNow platform enabled the client to adapt to changing business needs and scale operations as required, supporting future growth initiatives

This case study illustrates how Proviniti partnered with a manufacturing corporation to streamline S2P and APO processes, leveraging the capabilities of the ServiceNow platform to drive operational efficiency, cost savings, and strategic decision-making.

Modules Used

Source 2 Pay Operations