While many feel the introduction of AI in the contact center industry will replace the role of live agents, the reality is this technology actually works for the agents to make them more effective & efficient. For many companies, AI has emerged as a way to create a better customer experience. In the contact center industry, some ways we see AI technology being leveraged is through live chats, programmed email triggers, an IVR system, or even an AI Dialer.
Proviniti’s AI & Contact Center practice strives to integrate the learnings and data that is shared by customers into agile systems that utilize information to impact the customer experience with use of AI. Learn more about our AI & Contact Center Practice here.