Mission Statement
To be the most trusted partner for organizations solving complex business and technology challenges, delivering measurable outcomes through disciplined execution and modern platforms.
Corporate Values
Own the outcome:
We stay with it until it works without us. Success isn’t delivery. It’s adoption, impact and independence.
- We don’t stop at go-live—we stay through stabilization, adoption, and measurable business impact
- If something isn’t working, we fix it
- We design solutions that run without us, not ones that create dependency
Do the right thing:
We treat your business like it’s our own. Every decision is made with your long-term success in mind.
- We challenge decisions that create long-term risk—even if it slows the project down
- We recommend what’s right—not what’s easiest or most billable
- We design for scalability, security, and sustainability from day one
Follow through every time:
If we say we’ll do it, we will. No excuses. No surprises.
- Commitments are tracked, owned, and delivered—no ambiguity
- Issues don’t linger—we close the loop
- Clients never have to chase us for status or resolution
Be honest, even when it’s hard:
You’ll always know the truth. Clear, direct, and in your best interest.
- We call out risks early, before they become problems
- We don’t hide delays, gaps, or trade-offs
- We give direct, actionable recommendations, even when they’re unpopular
Sweat the details:
Quality is built in the small things. Execution excellence comes from getting them right.
- Every workflow, integration, and data model is thought through—not rushed
- Documentation, naming conventions, and configurations are clean, consistent, and scalable
- We design for real-world usage, not just demo scenarios
Right-sized:
We embed fast, adapt quickly, and move without red tape. Built to flex with you, not slow you down.
- Small, senior teams that integrate directly with client stakeholders
- Ability to pivot quickly as priorities shift
- No unnecessary layers—decisions and execution stay close together
This isn’t how we describe ourselves. It’s how we operate on every engagement.
Leadership Team
Steve McCaffrey
Steve McCaffrey serves as the Managing Partner at Proviniti. With an impressive saga of over 35 years in technology management, Steve is a proven leader who excels in diverse roles such as web and mobile development, large-scale system development, payments, architecture, production support, and infrastructure.
Having efficiently managed global teams of up to 1000 employees and handled budgets up to $100 million, his leadership skills are second to none. A three-time 'Outstanding Performer' at Bank of America and a prestigious participant in top executive development programs at both Bank of America and Lehman Brothers, Steve's credentials speak for themselves.
His notable achievements include the development of a global private banking system, earning him an Infoweek 500 Innovations and a Nielsen award, and the achievement of CMM Level 2 for a bank development group. Steve, an alumnus of the New York Institute of Technology, continues to redefine the digital transformation landscape at Proviniti.
Chris Murphey
Chris is a globally experienced professional with over two decades of expertise in Business Transformation and Business Development. He is honored to be recognized by global enterprise leaders as a trusted advisor, sought after for consulting as they pursue their corporate objectives.
His impressive track record with global enterprises like Nestlé and Express Scripts, along with his contributions to exponential growth at NewRocket and Galvanize, showcases his passion for driving client value, building high-performing teams, and designing target operating models.
Chris has deep expertise in business operations, consulting, and leadership within the ServiceNow ecosystem, with a specialized focus on IT, Security, Governance, Risk, and Compliance domains.
Shiba Patra
Shiba Patra, our very own 'Tech Maestro' with a silver lining of business acumen. With an impressive pedigree of over 25 years in Data Analytics and ServiceNow practices, Shiba's resume reads like a 'who's who' of tech leadership.
Shiba's recent stint as Global Transformation Leader at Celonis provides a testament to his mastery in managing business alliances, sales, and go-to-market strategies. His expertise doesn't end there; he's been instrumental in giving life to ServiceNow's emerging product practice and has left indelible footprints in the health, energy, and utility sectors.
As the former Head of Analytics for BFS-TCS, he's woven magic with data, guiding customers through the maze of big data technologies and data lakes. His clientele includes names like Citibank, Bank of America, JPMC, CIBC, and RBC. With proven skills in IT transformation, business process improvement, SaaS, strategy, and business development, Shiba is the 'Tech Gladiator' you want in your corner. Unleash the power of Proviniti with him.
Andrew Mattson
Andrew Mattson is Chief Operating Officer of Proviniti and a seasoned transformation leader with more than 25 years of experience turning complex enterprise strategies into scalable, high-performing operations. He has a proven track record of driving digital modernization, optimizing enterprise portfolios, and translating global visions into measurable business results for Fortune 500 and high-growth organizations.
As COO, Andrew leads Proviniti’s operational strategy and execution, overseeing service delivery, client success, and internal operations. He is known for building disciplined, scalable operating models that enable growth while maintaining a relentless focus on execution and outcomes. His leadership has consistently driven revenue expansion and operational efficiency across the financial services, automotive, and healthcare sectors.
A highly collaborative executive, Andrew partners closely with leadership, sales, and delivery teams to align strategy with execution. He is passionate about building strong teams, strengthening client relationships, and creating operational frameworks that deliver consistent, high-quality outcomes while supporting long-term growth and culture.
Jorge Santiago
With over a decade of experience in software development and system integration, Jorge Santiago serves as Chief Technology Officer at Proviniti, where he leads the firm’s technical strategy and oversees the design and delivery of complex integration solutions.
Jorge has led cross-functional teams through demanding implementations, bringing structure, clarity, and execution discipline to highly complex environments. His experience spans the public sector, consumer packaged goods, and financial services, giving him a broad perspective on how to align technology with real business outcomes.
As CTO, Jorge plays a central role in shaping Proviniti’s technical direction—guiding architecture decisions, advancing integration capabilities, and ensuring solutions are scalable, secure, and built for long-term impact. He is known for navigating complexity with precision and for consistently delivering solutions that improve efficiency, enable automation, and unlock the full value of enterprise data.