CPPIB Automates Security with ServiceNow CVR

Company Overview

Canada Pension Plan Investment Board (CPP Investments) is a professional investment management organization responsible for managing funds for over 22 million contributors and beneficiaries of the Canada Pension Plan. With C$675 billion in assets under management, CPPIB ensures sustainable financial growth while maintaining strict security and regulatory compliance.

Problem

As an enterprise with a vast IT infrastructure, CPPIB faced significant security challenges related to identifying, tracking, prioritizing, and remediating container vulnerabilities. The absence of automation in vulnerability tracking led to delays in risk mitigation, inefficient resource allocation, and increased exposure to security threats. Traditional vulnerability management processes resulted in limited visibility, manual remediation workflows, compliance challenges, and siloed security operations, hindering cross-team collaboration. CPPIB needed a centralized, automated, and integrated approach to vulnerability management, leveraging ServiceNow’s Container Vulnerability Response (CVR) module.

Solution

Proviniti partnered with CPPIB to deploy and optimize ServiceNow’s CVR solution, seamlessly integrating it with Palo Alto Prisma Cloud. The implementation focused on automating the entire vulnerability lifecycle, risk scoring, and remediation workflows while ensuring compliance with industry best practices. 

The solution automates ingestion and response through a seamless connection between ServiceNow CVR and Prisma Cloud. Risk calculators were configured to assess vulnerabilities based on severity and business impact, ensuring efficient risk-based prioritization. Governance and automation improvements included the implementation of remediation task rules, exception rules, watch topics, and approval workflows to enhance compliance. Custom dashboards and reporting provided real-time insights using ServiceNow workspaces, improving security decision-making. 

Results

The optimized CVR application provided CPPIB with a structured and automated vulnerability management process, delivering significant security and operational benefits. ServiceNow CVR enabled real-time threat detection and reduced manual workload by automating vulnerability detection and remediation. Security and risk management improved as vulnerabilities were prioritized based on severity and business impact, reducing the risk of security breaches. Compliance and governance were enhanced through standardized tracking and automated audit trails, ensuring adherence to ISO 27001, GDPR, SOX, and other regulations. Additionally, operational efficiency and cost savings were achieved through reduced manual efforts and better resource allocation, minimizing downtime. 

Optimized security operations spending through workflow automation resulted in significant cost savings. Real-time visibility and reporting were enhanced with ServiceNow dashboards, providing stakeholders with valuable insights into security posture and compliance metrics. Automated risk tracking and regulatory reporting ensured compliance with stringent security standards. Seamless workflow automation fostered stronger collaboration between IT and security teams, enabling faster and more effective vulnerability responses.