Elevated Hardware Asset Lifecycle Management with ServiceNow HAM Pro

Company Overview

FedEx, a global leader in logistics and supply chain solutions, operates an extensive shipping network that demands robust IT asset management to ensure operational efficiency and cost control.

Problem

FedEx required a scalable Hardware Asset Management (HAM) solution to streamline asset lifecycle tracking, improve cost visibility, and automate asset-related workflows. The existing processes lacked automation, resulting in inefficiencies in asset utilization, governance, and financial tracking.

Solution

Proviniti implemented ServiceNow Hardware Asset Management Pro (HAM Pro) to standardize and automate asset lifecycle management. A comprehensive assessment of existing workflows was conducted, aligning them with out-of-the-box HAM Pro capabilities to enhance efficiency. Intelligent workflows were developed and deployed for end-to-end asset tracking, cost optimization, and compliance enforcement. Real-time asset reporting dashboards were integrated, providing actionable insights into asset utilization, financial planning, and procurement strategies. An agile implementation approach, including daily Scrum meetings, ensured iterative development, stakeholder alignment, and continuous solution enhancement. The solution was seamlessly integrated with existing IT infrastructure to minimize business disruptions.

Results

The implementation led to a 40% improvement in asset lifecycle tracking, significantly reducing inefficiencies in procurement and utilization. Automated asset governance and optimized financial tracking resulted in substantial cost savings. Process automation increased compliance, streamlined reporting, and enabled proactive asset management. These improvements enhanced asset visibility, reduced asset loss, enabled accurate budgeting and cost allocation, and minimized manual interventions in asset procurement, deployment, and retirement cycles.