Optimized Hardware Asset Management with FedEx API Integration

Company Overview

Bath & Body Works, a global leader in the retail industry, specializes in fragrance and body care products. With an extensive network of retail stores and e-commerce platforms, the company requires a scalable and automated hardware asset management solution to streamline logistics and improve operational efficiency.

Problem

Managing a high volume of hardware assets across multiple locations posed significant logistical challenges, particularly in asset shipment and tracking. The existing manual processes led to inefficiencies, delays, and limited visibility into asset movements. Bath & Body Works sought an integrated solution within ServiceNow to automate hardware asset workflows and ensure seamless coordination with FedEx shipping services.

Solution

To address these challenges, Bath & Body Works implemented ServiceNow Hardware Asset Management Pro (HAM Pro), integrating FedEx API to automate shipping workflows and improve real-time tracking. The solution established an automated asset lifecycle framework, replacing manual tracking with a centralized and structured workflow. A ServiceNow integration module was developed in alignment with FedEx development guidelines, enabling secure and efficient API communication for real-time shipment updates. Event-driven triggers were configured to automate shipping label generation, tracking number assignment, and delivery status updates within ServiceNow. The implementation followed an agile methodology with daily Scrum meetings, iterative enhancements, and real-time stakeholder feedback to ensure seamless deployment.

Results

The solution led to a 30% reduction in shipping delays due to automated workflows and real-time tracking. Asset deployment efficiency improved by 40%, reducing turnaround times for hardware provisioning and returns. Additionally, significant cost savings were achieved through optimized inventory management and reduced manual intervention in shipping processes.