Strategic Asset Management for Enhanced Operational Performance

Company Overview

Founded in 1994, GE HealthCare is a global leader in medical technologies, specializing in imaging, diagnostics, patient monitoring, and life sciences. The company is dedicated to advancing healthcare worldwide through innovation.

Problem

GE HealthCare faced significant challenges managing its IT assets across numerous locations. Inventory accuracy was poor, cost management was inefficient, and asset tracking, lifecycle management, and recycling processes were inadequate. These issues led to poor compliance metrics and hindered operational efficiency.

Solution

Proviniti deployed ServiceNow’s Hardware Asset Management (HAM) solution to address these challenges. This involved integrating third-party systems and implementing industry best practices for seamless asset tracking. We overhauled the product and service catalog and designed and implemented automated asset lifecycle workflows, contract management, and asset audit workflow solutions. Proviniti also optimized asset management applications for vendor and partner integrations, enhancing order tracking and asset provisioning workflows. A comprehensive end-to-end asset lifecycle management system was implemented on the ServiceNow platform, from procurement to retirement and recycling. Integrated product and service catalogs with HAM streamlined the user experience and improved asset visibility. Finally, tailored dashboards were developed for key stakeholders to drive data-driven decision-making and improve operational efficiency.

Results

The implementation of ServiceNow’s Hardware Asset Management solution by Proviniti significantly enhanced IT asset visibility, enabling more informed decision-making and strategic planning. Cost tracking was customized, and real-time budget monitoring was integrated to optimize asset spending. Streamlined lifecycle management maximized asset utilization. The procurement plugin streamlined processes, and workflow configuration boosted efficiency. The integration of third-party procurement plugins automated processes, improving supplier collaboration and driving cost efficiencies. Configured workflows further enhanced asset management processes, delivering improved operational efficiency and service delivery. This resulted in cost savings through optimized spending and efficiency, enhanced compliance, asset tracking, and asset lifecycle planning. Improved visibility with real-time dashboards streamlined procurement and vendor management. Vendors and partners were held accountable for asset delivery with defined SLAs. Live dashboards allowed for informed decisions, boosting satisfaction.