Transforming IT Visibility: CDPQ’s Service Mapping Revolution

Company Overview

Caisse de Dépôt et Placement du Québec (CDPQ) is a global investment firm managing institutional funds across multiple asset classes. To improve IT service visibility and streamline operational efficiency, CDPQ required expert advisory services for ServiceNow Service Mapping.

Problem

Proviniti provided strategic advisory services to help CDPQ optimize its ServiceNow Service Mapping implementation. The engagement included structured training on industry best practices, in-depth coaching on tag-based mapping techniques, and interactive workshops tailored to CDPQ’s specific infrastructure needs. By leveraging CI attributes and dynamic discovery rules, the advisory services enhanced the accuracy of service mapping and IT asset management. Additionally, a governance and optimization framework were established to ensure sustainable improvements in service mapping efficiency.

Solution

Proviniti provided strategic advisory services to help CDPQ optimize its ServiceNow Service Mapping implementation. The engagement included structured training on industry best practices, in-depth coaching on tag-based mapping techniques, and interactive workshops tailored to CDPQ’s specific infrastructure needs. By leveraging CI attributes and dynamic discovery rules, the advisory services enhanced the accuracy of service mapping and IT asset management. Additionally, a governance and optimization framework were established to ensure sustainable improvements in service mapping efficiency.

Results

CDPQ experienced significant improvements in IT service visibility and operational efficiency. The implementation of a structured service mapping strategy led to a 35% improvement in IT service mapping accuracy, reducing service outages caused by misconfigured dependencies. Automation of discovery and mapping processes resulted in a 40% increase in operational efficiency. The knowledge transfer and governance framework empowered CDPQ’s IT team with the expertise required to sustain long-term improvements in IT service management.